Q: Does the item come with free shipping?
A: Free express shipping service is provided by BURNEON. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).
Q: How long does delivery usually take?
A: The product will ship within 1 business day after purchase, and delivery will take around 2-7 business days. (Delivery may take a longer time in holiday shopping season.)
Q: What countries do you ship to?
A: We ship to the following countries: Australia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Romania, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Brazil, Canada, Chile, Colombia, Japan, South Korea, Macau, Hong Kong, New Zealand, Peru, Singapore, South Africa, United Kingdom, United States, Indonesia, Saudi Arabia, Bahrain, Qatar.
Q: How will my product be shipped?
A: We use express delivery services to ensure quick, safe delivery.
Q: I ordered more than one item. Will they all be delivered at the same time?
A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.
Q: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is en route.
Q: What do I need to do when I received a product that’s different from what I ordered?
A: Please contact customer support at info@burneon.com. Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos to info@burneon.com.
Q: I didn’t receive all the products I ordered. What should I do?
A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of all the products you did receive. Send all photos to info@burneon.com.